Manzil Go

Terms and Conditions

Effective Date: [Oct 22, 2025]

IMPORTANT NOTICE: This document is a template and provides a general structure for Terms and Conditions. It is not legal advice and should not be used as a substitute for professional legal counsel. You must consult with a qualified legal professional to draft or review your Terms and Conditions to ensure they are compliant with all applicable laws and regulations in your operating jurisdiction (e.g., Kingdom of Saudi Arabia) and accurately reflect your specific business model and services.

1. Introduction and Acceptance of Terms

Welcome to [Your Platform Name] (“Platform,” “we,” “us,” or “our”). We operate a cross-functional, service-based platform designed to connect clients seeking various services with qualified contract workers and their affiliated companies.

By accessing or using our Platform, including any services, features, or content provided through it (collectively, “Services”), you agree to be bound by these Terms and Conditions (“Terms”). These Terms constitute a legally binding agreement between you and [Your Company Legal Name]. If you do not agree to these Terms, you may not access or use the Platform.

We reserve the right to modify these Terms at any time. All changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically for any updates.

2. Definitions

  • Platform: Refers to [Your Platform Name] website, mobile application, and any associated services provided by [Your Company Legal Name].
  • Services: The functionalities and offerings made available through the Platform, including but not limited to service booking, worker assignment, payment processing, and communication tools.
  • Client: An individual or entity that uses the Platform to book or request services from Service Providers.
  • Service Provider: A contracting company or entity that registers on the Platform to offer and perform services, utilizing its own affiliated Contract Workers.
  • Contract Worker: An individual employed by or affiliated with a Service Provider, who performs the services booked by Clients through the Platform.
  • User: Refers collectively to Clients and Service Providers (and their Contract Workers where applicable).
  • KSA: Kingdom of Saudi Arabia.

3. Platform Overview and Service Description

[Your Platform Name] acts as an intermediary platform facilitating the connection between Clients and Service Providers for the fulfillment of various contracting services. Our role is to provide the technological infrastructure for service discovery, booking, management, and payment processing.

We do not directly employ Contract Workers, nor do we directly provide the services offered by Service Providers. Our responsibility is limited to operating and maintaining the Platform and facilitating the interactions between Clients and Service Providers.

The types of services available through the Platform include, but are not limited to: [List examples of services, e.g., construction, maintenance, cleaning, specialized technical services].

4. User Accounts

  • Eligibility: To use our Services, you must be at least [Specify Age, e.g., 18] years old and capable of forming a binding contract under the laws of KSA. If you are registering on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.
  • Registration: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  • Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with this security obligation.
  • Account Suspension/Termination: We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, for any reason, including but not limited to breach of these Terms, fraudulent activity, or engaging in conduct harmful to the Platform or other Users.

5. Client Responsibilities

As a Client, you agree to:

  • Provide accurate and complete details for all service requests, including the precise site location within KSA, desired service type, and any specific requirements.
  • Ensure safe and appropriate access to the service site for the Service Provider and Contract Workers.
  • Make timely payments for all services booked through the Platform, as per the agreed-upon terms.
  • Adhere to our Cancellation and Refunds Policy as outlined in Section 8.
  • Communicate respectfully and professionally with Service Providers and Contract Workers.
  • Comply with all applicable laws and regulations related to the services you request.

6. Service Provider Responsibilities (for Contracting Companies)

As a Service Provider (contracting company), you agree to:

  • Ensure that all Contract Workers affiliated with your company who perform services through the Platform are qualified, trained, and possess all necessary licenses, certifications, and insurance required by KSA law for their respective services.
  • Perform all booked services professionally, competently, and in accordance with industry standards and Client requirements.
  • Comply with all applicable labor laws, health and safety regulations, and other relevant laws in KSA concerning your operations and Contract Workers.
  • Maintain accurate and up-to-date information regarding your company, services offered, and Contract Workers on the Platform.
  • Adhere to the Platform’s guidelines for accepting, managing, and completing jobs.
  • Respond promptly to Client inquiries and resolve any service-related issues efficiently.

7. Booking and Service Completion Process

  • Booking Request: Clients can submit service requests specifying location, service type, and other details.
  • Service Provider Acceptance: Service Providers can view and accept booking requests based on their availability, location, and expertise.
  • Confirmation: Once a Service Provider accepts a request, the booking is confirmed, and both the Client and Service Provider receive notification.
  • Service Performance: The Service Provider’s Contract Workers will proceed to the specified site to perform the requested service.
  • Completion: Upon completion of the service, the Service Provider will mark the job as complete on the Platform. Clients may be required to confirm completion.

8. Payments, Fees, and Billing

  • Pricing: Service prices are determined by [Your Platform Name] or by the Service Providers, as displayed on the Platform.
  • Platform Fees: [Your Platform Name] may charge a service fee or commission on bookings made through the Platform. Such fees will be clearly communicated before booking confirmation.
  • Payment Processing: Payments are processed securely through [Specify Payment Gateway/Method, e.g., third-party payment gateways]. You agree to abide by the terms and conditions of such payment processors.
  • Billing: [Describe billing cycle/method, e.g., payments are charged upon booking confirmation, or upon service completion].
  • Refunds: Refunds are subject to our Cancellation and Refunds Policy (see Section 9).
  • Taxes: All prices and fees are exclusive of applicable taxes unless otherwise stated. Users are responsible for paying any applicable taxes (e.g., VAT in KSA) associated with their use of the Platform or services.

9. Cancellation and Refunds Policy

  • Client Cancellation:
    • Clients may cancel a booked service through the app’s dedicated cancellation feature.
    • Cancellation Timelines and Fees:
      • [Specify policy for cancellations, e.g., “Cancellations made more than 24 hours before the scheduled service time will receive a full refund.”]
      • [Specify policy for late cancellations, e.g., “Cancellations made within 24 hours of the scheduled service time may incur a cancellation fee of [Percentage]% or [Amount] SAR.”]
      • [Specify policy for no-shows, e.g., “No-shows by the Client will result in forfeiture of the full booking amount.”]
    • Refund Processing: [Describe refund processing time, e.g., “Refunds will be processed within [Number] business days to the original payment method.”]
  • Service Provider Cancellation:
    • In the rare event that a Service Provider cancels a confirmed booking, the Client will receive a full refund.
    • [Your Platform Name] may, at its discretion, offer compensation or assistance in re-booking the service.
  • Stakeholder Notification: Upon any cancellation, all relevant stakeholders (e.g., Client, Service Provider, Contract Worker, [Your Platform Name] administration) will be automatically notified through the Platform.

10. Disclaimers and Limitation of Liability

THIS SECTION IS CRITICAL AND REQUIRES LEGAL REVIEW.

  • Disclaimer of Warranties: THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
  • No Endorsement of Service Providers: We do not endorse or guarantee the quality, suitability, safety, or legality of any Service Provider or the services they provide. Clients are solely responsible for their interactions with Service Providers.
  • Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, [YOUR COMPANY LEGAL NAME] SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; (C) ANY CONTENT OBTAINED FROM THE PLATFORM; AND (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

11. Intellectual Property

  • All content, trademarks, logos, and intellectual property on the Platform (excluding User-generated content) are the property of [Your Company Legal Name] or its licensors and are protected by intellectual property laws.
  • You may not use, copy, reproduce, modify, distribute, or display any part of the Platform’s content without our prior written consent.
  • User-Generated Content: By posting, uploading, or submitting any content to the Platform, you grant [Your Company Legal Name] a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the Services and our business.

12. Termination

  • By You: You may terminate your account at any time by [Describe process, e.g., contacting customer support or through account settings].
  • By Us: We may terminate or suspend your access to the Platform and Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
  • Effect of Termination: Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law and Dispute Resolution

THIS SECTION REQUIRES LEGAL REVIEW AND WILL BE SPECIFIC TO KSA LAW.

  • Governing Law: These Terms shall be governed and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law provisions.
  • Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by [Specify preferred method, e.g., amicable negotiation, mediation, arbitration in [City, KSA] under the rules of [Relevant Arbitration Center], or exclusive jurisdiction of the courts of [City, KSA]].

14. Miscellaneous Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and [Your Company Legal Name] regarding your use of the Platform and Services.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
  • Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
  • Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
  • Contact Information: If you have any questions about these Terms, please contact us at:
    • Email: manzil@meem-fm.com
    • Address: Ground Floor, Building 5, Jude Center, 4248 Al Nadwah Road, King Abdulaziz District, Riyadh 12233, Kingdom of Saudi Arabia
    • Phone: +966 920003105