Manzil provides web-based and mobile app services to connect users with service providers. This Policy explains how we collect, store, use, process, and disclose personal data when you access our website or mobile app or use any of our services (collectively, the “Platform”).
By using the Platform or our services, you agree to the terms of this Policy and consent to our handling of your personal data as described below.
1. Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Data: Email address, phone number, location, home address
- Identity & Profile Data: Name, username, gender, profile photo
- Communication Data: Chat records, call recordings, surveys, feedback, support requests
- Technical Data: IP address, browser type, device ID, OS version, location data, session logs, cookies
- Transaction Data: Service bookings, UPI IDs, limited card details via payment gateways
- Usage Data: Activity logs, page views, time spent, app navigation, preferences
We may also use anonymized and aggregated data for business and analytics purposes.
2. How We Collect Your Data
We collect data through:
- Direct interactions: Sign-up, bookings, form submissions, surveys, or customer support
- Automated technologies: Cookies, logs, usage tracking, crash reports
- Third parties: Analytics providers, payment processors, affiliate partners, or public sources.
3. How We Use Your Personal Data
We use your data to:
- Verify identity and create your account
- Deliver and improve our services
- Facilitate booking and payments
- Communicate important updates or confirmations
- Analyze trends and enhance user experience
- Comply with legal obligations
- Prevent fraud and protect the platform
- Conduct marketing (only with consent)
4. Cookies and Tracking
We use cookies and similar technologies to:
- Save user preferences
- Track user behavior
- Analyze performance and improve functionality
- You can disable cookies in your browser, though some features may not work correctly.
5. Data Sharing
We may share your data with:
- Service providers delivering services to you
- Internal teams or affiliated companies
- Third-party partners (e.g., payment processors, analytics tools, marketing platforms)
- Legal authorities as required by law
All recipients are required to handle your data responsibly and lawfully.
6. Your Rights
You have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Opt-out of marketing emails
To exercise these rights, email us at manzil@meem-fm.com. We usually respond within 7 business days.
7. Account and Data Deletion
You may request deletion of your account and data by emailing manzil@meem-fm.com. We will process it within 7 business days.
Note: We may retain necessary transaction data for legal or regulatory compliance.
8. International Data Transfers
We may store or process data in other countries. By using our services, you consent to such transfers in accordance with applicable law.
9. Data Security
We implement encryption, secure login, and server protection to keep your data safe. However, you are responsible for securing your account credentials.
10. Data Retention
We retain your data only as long as needed for service, legal, or business needs. Aggregated or anonymized data may be retained indefinitely for analytics.
11. Business Transitions
If Manzil undergoes a business change such as a merger, acquisition, or asset sale, your personal data may be transferred as part of the transition.
12. User-Generated Content
Content you post (e.g., feedback, comments) may be visible to others. You’re responsible for what you share and must comply with applicable laws.
13. MVP-Phase Privacy Communication Notice
Manzil is currently in its Minimum Viable Product (MVP) phase. During this time, we use a general email address, manzil@meem-fm.com, for privacy-related communication.
We plan to introduce a dedicated address like manzil@meem-fm.com when the platform scales or is commercially launched.
14. Policy Updates
We may update this Policy periodically. If we make changes, we will notify you via email or in-app notices. Continued use of the Platform implies acceptance of updates.
15. Contact Information
If you have any concerns or requests related to this Policy, reach out via:
Email: manzil@meem-fm.com
Phone Number: +966 920003105